OTTO’s Guest Communication Benefit:

How do you monitor staff performance with guests? How do your guests value lessons? Would you like a tool that answers these questions?

OTTO’s designed to answer these questions and help your school sell more lessons. At its core, OTTO features in-depth profiles of your staff and your guests and a multi-media feedback function between guests, staff and the Snowsports School.

OTTO’s Profile Features for Instructors & Guests

• Instructor Profiles – let your staff sell their skills and enthusiasm for snowsports to your guests. The instructor profiles allow staff to introduce themselves, their skills and certifications to your guests. The profile also allows staff to input their seasonal work schedule for staffing and payroll purposes.
• Guest Profiles – Like staff, guests and/or their children have the fun experience of creating profiles too. These include their specific snowsports history, snowsports goals, other sports and activities, likes and dislikes, and some important & relevant questions about their health and fitness. The profile also contains the guest’s lesson history and feedback from other instructors. A quick & easy review of this profile before a lesson allows staff to tailor a lesson more efficiently and deliver more value to the guest.

Guests Response to OTTO’s Feedback Feature – It’s Outstanding!

What follows is an actual OTTO customer’s experience this season with lesson feedback: Lindsay received a lesson over the President’s Day weekend and her instructor Barb provided immediate feedback, and before and after videos illustrating Lindsay’s progress:

“Thank you so much! It was fun and helpful to be able to see the video and get the detailed feedback from Barb. It is nice then to be able to return to the account and review the feedback as much as I would like. It definitely allowed for an optimal learning experience for me.”

We surveyed guests at our resort partners and here’s what they thought:

• Students were unanimous in praising the lesson feedback feature:
  • Over 85% found written feedback very important;
  • Over 70% found video feedback very important:
    • “I thought it was the single most important feature, it really helped to see yourself and what you were doing…”
    • “Most important. Extremely helpful.”
  • Over 85% found videos of exercises demonstrated in class important too.
• Over 85% found their profile, including goals, and their instructors profile important to their learning experience.

Guests’ reaction demonstrates OTTO’s multimedia feedback function dramatically improves a guest’s view of lesson value!

OTTO’s Feedback Feature with Guests

• Lesson Feedback - OTTO provides staff the ability for immediate lesson feedback to guests in an effective multi-media format. Simply type or dictate text on your mobile device, quickly download guest videos taken during the lesson, or videos from the web illustrating a technique or drill introduced during the lesson.
• Guest Feedback – Want real time understanding of how guests view the lessons they receive from your staff? OTTO permits the guest to provide feedback to supervisors and school directors on staff lesson performance. No anonymous surveys, but actual input from guests on staff allowing unparalleled information for staff management.

OTTO’s Snowsports School Management Suite:

While designing OTTO we surveyed snowsports school directors and they asked us for a management tool. Since we had the information needed from our staff and guest profiles, we asked what features our resort partners needed to effectively manage their schools. OTTO provides the most important management features that our resort partners asked for:

• Instructor Scheduling – Tired of collecting pieces of paper in the fall and creating staff schedules? When your staff creates their individual OTTO profile, they also enter their availability schedule for your snowsports season eliminating the need for a golf pencil!
• Daily, Weekly and Monthly Calendars – OTTO’s dashboard provides you with your daily inventory of lessons, staff assignments, and staff available for lessons – again, all allowing you to get rid of the golf pencil!
• Lesson Booking & Reservations – The heart of OTTO lies in swiftly connecting, electronically, your guests with their snowsports instructor. OTTO provides easy lesson booking for privates, groups and seasonal groups.
  • Using OTTO, staff can quickly view their schedules, upcoming lessons and past lesson history on any mobile device with cloud connectivity.
  • For increased sales, staff can book lessons with their guests on the hill at the close of that awesome lesson they just taught on your resort's slopes.
  • Guests can conveniently request lessons from their OTTO profile whether private, group or instructor requested privates. Let’s make booking lessons for guests easy!
• Training – Why use separate software for training? OTTO allows for easy booking of staff training clinics and tracks staff training just like guest lessons, including clinician feedback. Just like on-the- hill booking, OTTO allows staff to book themselves for scheduled clinics and training sessions.
• Daily Staff Reports – OTTO provides your supervisors and sales staff with reports of daily staff availability by discipline, instructors, lesson schedules and much more.
• Payroll Integration – At the end of the day, OTTO captures staff and lesson data creating instructor revenue & payroll reports. This data can be easily downloaded bybOTTO to your payroll department.